FAQ

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About FSAP

    What is FSAP?

    The Faculty and Staff Assistance Program, also known as FSAP, is a free, confidential resource to help you resolve personal, family, or work-related problems. In addition to individual consultation and counseling, FSAP offers consultation services for Cornell supervisors.

    Counselors provide assessment, short-term counseling, and appropriate referral services. Services provided by FSAP are available by phone and by appointment at no cost to you.

    What kind of issues can the FSAP help with?

    Each of us, at one time or another, experiences personal or work-related concerns. Often we handle these on our own. At other times, we encounter problems that are more difficult to handle without some assistance. The Faculty and Staff Assistance Program provides this assistance. Our staff can help you with a variety of concerns, which may include but are not limited to:

    • emotional issues such as depression, anxiety and grief
    • couples, family or relationship conflicts
    • problem drinking and/or drug abuse
    • financial difficulties
    • career exploration
    • job-related stress

    Is there a fee?

    FSAP services are provided as a benefit to eligible staff and faculty members. There is no charge for services.

    Are FSAP services truly confidential?

    Yes.  All counseling and support services offered by FSAP are confidential. Read more about confidentiality.

FSAP staff

    What are the qualifications of FSAP staff?

    FSAP counselors are mental health professionals with significant experience as therapists, educators, and consultants. All have educational backgrounds at the Masters Degree level or above. See FSAP Staff for more information.

    Can I choose which counselor I would like to see?

    Yes, if you have a preference as to which counselor you would like to see, you may indicate that when you call for an appoinment.

Using FSAP

    Who is eligible to use FSAP services?

    FSAP services are available to all benefits eligible Cornell University faculty, staff, post-docs, visiting scholars, (and their partners) and retirees. Staff members on layoff status are eligible to use FSAP services during their layoff period.

    Anyone who has a concern about a Cornell employee can contact FSAP. FSAP staff can talk with you — confidentially — by phone or in person to listen to your concerns, help assess the situation, and make recommendations for conversations, strategies, intervention, or support.

    How do I make an appointment?

    Call 255-2673 (COPE), Monday through Friday, 8:30 am to 5 pm to schedule a phone or in person appointment, or for urgent consultation.

    Call to consult with the on-call provider during after hours (evenings and weekends) about urgent mental health concerns.

    For any emergency after hours, faculty and staff can contact Cornell University Police at 255-1111.

    Do I have to make an appointment or can I just drop in?

    FSAP uses an appointment-based system to provide timely access to services, protect confidentiality and allow adequate opportunity for conversation. Please call ahead to make an appointment to visit with a counselor. If your situation feels urgent, you can call or drop in and we will find a counselor to speak with you.

    What if I have a concern about someone else?

    FSAP staff can talk with you — confidentially — by phone or in person to listen to your concerns, help assess the situation, and make recommendations for conversations, strategies, intervention, or support. Read more about Consultation about Others.

    Does FSAP provide interpreters?

    Yes, FSAP has a telephone translation service with over 170 languages offered to assist you during your visit. 

    This service can be requested when you make your appointment. During your visit, a speaker phone can be used to facilitate translation. This service is completely confidential.


Contact FSAP

Our location
409 College Ave
Suite 201
Ithaca NY, 14850

Office hours:
M – F, 8:30 am – 5 pm

607 255-2673 (5-COPE)
Fax: 607 255-6681

Urgent phone consultation available evenings and weekends

Email